Keystone launches new online chat feature

 Keystone Property Finance has launched a new online chat feature with the aim od providing brokers with extra support when handling new client cases by giving them an additional way to speak to their team.

The chat feature will be available for new case enquiries only and will be monitored and maintained by Keystone’s business development managers (BDMs), enabling brokers to contact a BDM instantly to discuss any enquiries they have.

The web chat will also have extended hours from 8:00am to 7:00pm Monday to Thursday and 8:00am to 6:00pm on Fridays.

This latest addition to Keystone’s services is part of a wider package of measures that have been put in place by the specialist buy-to-let lender to ensure brokers are supported throughout the Covid-19 pandemic. This includes offering video calls for brokers and their local BDMs that supplement the lender’s telephone, email and chat services.

Google to Move Hangouts Users to Free Chat Service Next Year

 Google has announced to move Hangouts users over to Google Chat next year which will be available as a free service — both in the integrated experience in Gmail and the Chat standalone app

Chat includes familiar Hangouts features like direct and group messaging, with helpful additions like send to inbox, faster search, emoji reactions and suggested replies.

With Chat, you can more easily plan with others on goals and similar interests, share and collaborate on files, and assign tasks to help keep everyone on the same page.

“In addition, Chat features the same strong phishing protections we built in Gmail, so if a link is sent to you via Chat, it will be checked against real-time data from Safe Browsing and flagged if it’s found to be malicious,” the tech giant informed.